Page 31 - University of Notre Dame International Pre-departure Guide Australia

Refund Policy
This Policy is implemented in accordance with the ESOS Act (as
amended), and the National Code of Practice for Registration
Authorities and Providers of Education and Training to Overseas
Students 2007 (National Code).
1. Principles and Application
› This Policy applies to all commencing and continuing
Overseas Students, including Study Abroad and
Exchange Students, across all Campuses of The
University of Notre Dame Australia (‘the University’).
› If there is any conflict between the University
General Regulations and this Policy, unless stated
otherwise, the General Regulations will prevail.
› Overseas Students are required to sign and return the
International Student Refund Agreement to the Admissions
Office (or Study Abroad Office for Study Abroad and Exchange
Students) with their Conditions of Offer and Acceptance Form.
› All applications for a refund should be submitted to
the Manager, Fees Office of the relevant Campus on
the appropriate Refund Request form and include
supporting documentation where applicable.
› In determining a Refund Request, the Manager,
Fees Office (or delegate) may consult where
appropriate with relevant University staff.
2. In all cases for a refund:
› Where the Student is entitled to a refund, the refund will be
remitted from the date of submission of the Refund Request form
to the University in accordance with the respective “provider
obligation period” specified in sections 46D, 47D
or 47E of the ESOS Act.
› Prior to any refund being remitted, the University will provide the
Student with a Notification of Refund Statement setting out the
amount of refund to be remitted and the basis for this amount.
› Refunds will be remitted in Australian dollars and will be made
to a bank account nominated by the Student or, in the case of
Study Abroad and Exchange Students, to the institution from
whom the fees were originally received (unless the University
receives different written instructions from that institution).
› If a partial refund of Tuition fees applies, the partial refund will
apply to the current Semester only. A full refund of Tuition fees will
be made for Tuition fees relating to any subsequent Semester.
› A partial refund of Tuition fees (rounded up to the nearest whole
dollar) will be calculated as the product of (i.e. multiplied by) the
weekly Tuition fee and the number of weeks (rounded up to the
nearest whole number) in the default period, see diagram A.
Reason for Refund
University default (Partial refund)
i) Failure to provide the course
ii) The course ceases to be provided before its completion
Student default due to visa refusal (Partial refund)
i) If the Student’s visa application is refused prior to the
commencement of the Course
ii) If the visa application is refused after the commencement
of the Course
All non-visa related Student defaults
i) Student defaults that occur before the applicable Census Date
ii) Student defaults that occur after the applicable Census Date
If the Student provides evidence that they were granted permanent
residency on or prior to the earliest applicable Census Date for their
current Semester enrolment.*
*N ote: A Student remains liable for Tuition fees as an International Student for the remainder of the current Semester if a Census Date
applicable to their current semester enrolment has already passed.
Please refer to the full and most up-to-date Refund Policy on the University website:
www.nd.edu.au/__data/assets/pdf_file/0019/112780/Policy-Refunds-for-Overseas-Students-v.-3.0.pdf
› In the unlikely event that the University is unable to deliver
the Student’s Course in full, the Student will be notified of
this and offered a refund of unspent Tuition fees paid to
the University. Alternatively, the Student may be offered
enrolment in an alternative Course by the University at no
additional cost to the Student. The Student may elect to
receive either a full refund of unspent Tuition fees, or to take
up an offer to enrol in an alternative Course. If the Student
elects to enrol in an alternative Course, the University will
ask the Student to sign a document to confirm the change
of Course, as prescribed by the Registrar’s Office.
3. Review of Refund Amount
› The Student may request the Campus Registrar review the
amount set out in the Notification of Refund Statement. A
review request must be made in writing and set out clearly
the reasons why the Student disputes the refund amount.
The Campus Registrar shall consult with the Pro Vice
Chancellor - International on Study Abroad and Exchange
Student review requests and the Manager, Admissions
Office on commencing Student review requests.
› A request for a review must be received within twenty
Working Days of the date of the Notification of Refund. The
Student may be required to submit independent documentary
evidence to support their reasons for requesting a review.
› The Campus Registrar’s decision may be
appealed to the University Registrar in accordance
with the Policy: Student Appeals.
› This policy, and the complaints and appeals processes of
the University, do not remove the right of the Student to take
further action under Australia’s consumer protection laws.
› In the case of any disputes, the University’s Dispute
Resolution processes do not circumscribe the
Student’s right to pursue other legal remedies.
Diagram A – Calculation of weekly tuition fee:
Weekly tuition fees = Total tuition fees for the course x7
for the semester
Number of calendar days in semester
Weeks in Number of calendar days from default day to the
default period = end of the period to which the payment relates
7
Amount Refunded
i) Refund amount = weekly Tuition fee x weeks in default period
i) Refund amount = Course fees minus the lesser of the following
amounts:
a) 5% of the amount of Course fees received by the University in
respect of the Student prior to the default day; or
b) $500
ii) Refund amount = weekly Tuition fee x weeks in default period
i) Refund amount = 100% refund of Tuition fees – all non-tuition fees
paid by the Student
ii) No refund of Tuition Fees or non-tuition fees for the current
Semester. 100% refund of tuition fees for any subsequent Semester
i) Refund amount = overseas tuition fee rate – domestic tuition fee rate
REFUND POLICY
31
International & Study Abroad Pre-departure Guide 2015